Auskick FAQ | Play.AFL
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What is Auskick?

NAB AFL Auskick is the best fun kids can have being active! In weekly sessions kids will explore the world of AFL, building football skills and playing in a safe and super fun setting. Expect small groups, heaps of games and parent/guardian involvement.

How do I find my nearest centre?

Go to www.play.afl/auskick and click ‘find a centre’. Using the centre locator search either your postcode, suburb or Auskick centre name. If you have any issues or would like to start a new centre please email aflauskick@afl.com.au.

When do registrations open?

Registrations for the 2021 NAB AFL Auskick season open December 1, 2020. Depending on the program type and State/Territory around Australia, registration start dates can operate at different times. Go to www.play.afl/auskick and click ‘find a centre’ to search for your nearest centre and start dates.

How much does it cost and how can I pay?

Costs for NAB AFL Auskick varies between locations and centres. If you go to our website www.play.afl/auskick and find the centre you wish to register for. When you select this Centre a new tab will open in PlayHQ, our registration provider where you can view season details, price and other important information.

I missed a couple of weeks, is there a reduced fee?

Unfortunately, not. Our NAB AFL Auskick registration fee is a flat fee and there is no reduction if you have missed a couple of weeks.

What age can my children play?

Children can start playing NAB AFL Auskick in the year that they turn 5. Children can participate in Auskick until they are 12, however, some States and Territories have different pathway options.

What age does my child have to be to play Auskick in WA?

NAB AFL Auskick, is open to all children from Pre-Primary – Year 2 as of 30/06/2021. Junior and Youth Football in WA is aligned to the prospective participants school year, which allows players to engage in football with the friends they attend school with.In some regional areas older children can also register for Auskick due to distance and population. Centres that offer the Starkick All Abilities Program also accept registrations of older players. To find out about more about Starkick, please email starkick@wafc.com.au. To find out the age ranges for each centre, click here.

Do you have any girls only groups?

Yes, we do. We have some girls only centres and some centres that run girls only groups. You can search for these locations via www.play.afl/auskick. For further assistance please contact our Auskick customer service team at aflauskick@afl.com.au.

Do you have any access all abilities centres?

Yes, we have many centres that have listed themselves as access all abilities. You can search for these locations via play.afl/auskick. We are also happy to contact centres on your behalf to provide the coordinator more information about your child or assist in finding a great place to play footy. For further assistance please contact our Auskick customer service team at aflauskick@afl.com.au.

Do I have to wait with my child?

For any community/club Auskick centres an adult needs to be present for your child for the duration of the session. We love all parents/guardians to assist at Auskick so why not get involved in your child’s group.

How long does NAB AFL Auskick run for?

Sessions will vary on their length depending on your centre. Most centres will run for 50-90 minutes.

Who delivers the Auskick sessions?

Each centre has a NAB AFL Auskick coordinator who runs the administration side of each centre. Each age group will have a main coach and helper coaches. All parents/guardians are encouraged to get involved in NAB AFL Auskick and no experience is necessary.

What does my child need to wear at NAB AFL Auskick?

There is no set uniform for Auskick sessions, just ensure your child is comfortable to be able to participate in all activities. We recommend sports clothing and either runners or footy boots. Many participants choose to wear their AFL team’s colours and jumpers.

What do I get in my pack and when can I expect it?

For Community/Club participants your child will receive their pack to the postal address that you listed on their registration form. Information on what is in each pack can be found here.

For School and Modified participant’s packs will be handed out at your centre. Please click here to find more information on your pack items.

How long will it take to receive my child’s pack?

Community/Club Packs: will start to be dispatched to participants that are fully paid from January 2021. Delivery of packs is being completed as soon as possible once a child is registered. We promise it is worth the wait! Each pack is personalised with your child’s preferred name and their chosen AFL club of support.

School/modified: these packs will be handed out during the weekly sessions. Please ensure payment has been made when registering online so your child can receive their pack.

My child is in Community/Club Auskick and they have not received their pack. What do I do?

Please check the email address that you nominated on your child’s registration form for an email regarding estimated delivery date. If you have still not received your pack or your email please contact aflauskick@afl.com.au and include your child’s name and the centre they are registered at so we can assist you as quickly as possible.

I have paid for my child’s Auskick registration and we have now changed address. Can I change this?

Unfortunately, once payment has been made and you have confirmed your postal address we cannot change the delivery address of your pack. This is because we are already working as quickly as we can to get the pack to your child. Please contact aflauskick@afl.com.au if you believe you have made a mistake and we will work through this with you. There will be additional costs involved for a reprint and dispatch of each NAB AFL Auskick pack

Can my child transfer from one Auskick Centre to another?

Yes. Simply email aflauskick@afl.com.au and we will help to find you a new Auskick Centre. There is no cost to transfer but the new Auskick Centre does need to approve the transfer. The NAB AFL Auskick customer service team will be able to sort out this approval for you.

Please note we are unable to transfer your child between different programs, e.g from a School to a Community centre. Please email our Customer Service Team to discuss your options.

Can I change the type of pack my child receives?

Each child will receive a specific pack based on the Auskick program they are completing in. This year, for the first time, Community participants will be able to select a complimentary item as part of their pack, more information can found here. All other items in the Community pack and all other packs unfortunately can not be changed.

What do I do if I have an issue with an item in the Auskick pack?

If you have any issues with any items in the Auskick pack please contact our friendly customer service team aflauskick@afl.com.au.

Can we buy any items that are provided in packs?

Unfortunately, you can’t purchase items from the Auskick pack as these are super cool exclusive Auskick items.

I am having trouble registering or logging into my account

Changed your email?

Please email aflauskick@afl.com.au with your child’s name, address and the centre they are registered at and your old email address and the new email address you would like entered.

Never registered before?

Visit www.play.afl/auskick, locate your chosen centre and complete the registration form. From here, follow the instructions to register where you will set up your own PlayHQ login.

Can I pay for more than one child in one transaction rather than separately?

No, each Auskicker will be created individually under your account however their registration will need to be completed separately.

How do I pay for Auskick?

You can pay for Auskick online via credit card or debit card at the end of the registration process. Cash payment directly to your Auskick centre is not an accepted method of payment. 

Wet weather

In some cases where our staff and volunteers deem it unsafe Auskick will not run. Volunteers and staff will endeavour to provide this information prior to the session if practically possible.

Auskick Junior Membership

Some programs receive the ability to sign up to your AFL Club of choice as a an Auskick Junior Member. As the 2021 AFLW and AFL season are yet to be finalised, we cannot provide detail on which games each Club may be in position to offer you as part of this membership. Given contact tracing requirements anticipated for the 2021 season we also cannot guarantee there will not be a fee associated with game attendance. At this stage, if you opt-in to this membership, we will send you a unique member number, and will be in touch closer to the season with games access entitlements and the process in which to gain this.

Government Vouchers

There are several State/Territory Governments that provide vouchers to participants to reduce the cost of participation in children’s sport. The following States/Territories have sports vouchers:

  • Northern Territory
  • New South Wales
  • Queensland
  • South Australia
  • Tasmania
  • Western Australia

You will be given the option on the Auskick registration form to redeem these vouchers at the point of registration.

The new Victorian Government Get Active Kids Voucher Program is set to be released in 2021. More information to come when available from the State Government.

I can't find my child’s school on the registration form?

We are sorry to hear about this! Please contact our team at aflauskick@afl.com.au to get this sorted for you.

Who gets to play at half time?

NAB AFL Auskick participants are selected from the State/Territory where the games are being held.

My child is playing at half time, how many tickets will we receive?

Your centre coordinator will receive communication from the venue managers of the venue who are hosting the match. This will include all information including: meeting time, location, what to wear and bring, ticket allocation and much more

My child/centre has not been selected to play at half time. How do we get to play a game?

Unfortunately, due to a large number of registered NAB AFL Auskickers, not all participants get to play at half time. We recommend touching base with your centre coordinator or Regional AFL staff member for further information.

My child played at half time, can I get any photos or videos of them?

The NAB AFL Auskick half time games are not filmed, the images that are shown on TV are owned by the station that is showing the game (Channel 7 or Fox Footy). The best thing to do to obtain a copy would be to get in contact with the TV station that showed the game. Unfortunately, we do not take photographs of children participating at half time.

Who gets to play during the Toyota AFL Finals series?

NAB AFL Auskick participants are chosen through centre coordinators in each State and Territory (where game is being played) who put in an expression of interest to play.

How do you decide who gets to play on Grand Final Day?

We have two groups that play on Grand Final Day: the 22 NAB AFL Auskickers of the Year and 48 participants from the Victorian NAB AFL Auskick Volunteer of the Year. For your chance to be one of the 22 NAB AFL Auskickers of the Year enter the competition here.

Who gets to present medals to the winning Grand Final team?

The 22 medal presenters on Grand Final Day are the NAB AFL Auskickers of the Year. To enter the competition please click here.

Insurance

Information about the insurance scheme for NAB AFL Auskick can be found here.

Do you have a refund policy?

We sure do. You can click here to read about our refund policy in the terms of participation.

What happens if I register my child for Auskick but they should be playing Junior Football?

Unfortunately, no refund can be offered. Therefore, it is important to make sure you are registering your child for the right age group. Information on what age group Auskick is designed for is provided on the first page of the registration form.

Where can I find the Auskick terms of participation?

You can click here and it will take you straight to where you want to go.

Where can I find your privacy policy?

If you click here it will tell you everything you need to know.

I have a credit to redeem on an Auskick program. How do I do this?

Upon registering for your selected program, at the payment point you will be asked to put in a voucher code. It’s here where you enter your credit number. The voucher number has been emailed directly to your email, so please check that you have an email from NAB AFL Auskick. If you are experiencing any issues, please contact our friendly customer service team at aflauskick@afl.com.au.

What is PlayHQ?

PlayHQ is the registration platform for the NAB AFL Auskick program. It is here where you can sign up and register your child to your selected Auskick centre.

How do I login to PlayHQ?

Upon registering your child for Auskick, you will set up your own personal login. If you have multiple children, one single login will be provided to you where you can see all your children registered in the one location.

What can I do on PlayHQ?

PlayHQ will house all your information regarding your Auskick registration. It will also allow you to update your details when relevant. Please note that the shipping address cannot be altered after the registration and the pack will be sent to the original location.

I have forgotten my login details for PlayHQ. Where can I find them?

That’s ok! You can reset your login details via PlayHQ. You can click the forgotten password button and follow the prompts to reset. If you are experiencing further issues, please contact our friendly customer service at aflauskick@afl.com.au.

Can my child try a session for free?

Yes! We understand that some children (and parents) may be uncertain about participating in the NAB AFL Auskick Program. Because of this we’re pleased to offer session one of every NAB AFL Auskick Program free (subject to that Centre’s capacity and COVID requirements). This gives your child the opportunity to trial NAB AFL Auskick before registering and completing payment.

Please ensure you see the centre coordinator prior to session start and confirm that you’re attending the sessions as a come & try. You may be asked to scan in via a QR code, and register your contact details as per our COVID protocols.  Your child will not receive a benefits pack including a football until online registration and full payment has been made. It is important to note that we cannot offer refunds for change of mind, therefore please do not register and complete payment for your free Come & Try session.