PlayHQ
Section 2
Account
Section 3
Multi-Factor Authentication
Section 4
Season Setup Checklist
Section 5
How To Register
Section 6
Information for coaches
Section 7
Local Footy Documents Portal
Section 8
Additional Resources
These additional guides will help you get the most out of the PlayHQ platform with information on our integrated Communications (Mailchimp) and Website platforms, along with answers to some commonly asked questions.
- Create a QR Code for your Club Registration Form - QR Codes are very handy for potential participants who can easily scan the code on their phone which will take them straight to your Clubs Registrations. An example of how these can be implemented within your Club maybe on some Flyers or Marketing material which you may put up around your community, on your social media pages, website or perhaps simply email out to prospective members too. They are very quick to create, to find out how simply click here to watch the how-to video.
- Translate your Club Registration Form to any other language - You may have a participant(s) looking to register to your Club who come from a non-English speaking background and may be more comfortable in reading your Clubs Registration Form in their native language instead of English. Google Chrome browser now has the ability to easily translate your Club Registration Form into any language very easily. To find out you can do this at any time, simply click here to watch the how-to video.
- Website options available to Leagues & Clubs - Information on the options available to Leagues & Clubs around Websites.
- How to Integrate Mailchimp Communications - This guide has been designed to help you understand how to set up and synchronize your Mailchimp account with PlayHQ so your club can easily and efficiently communicate with your participants.
- Mailchimp Setup Training Session - This pre-recorded webinar will give an overview of the benefits of MailChimp, how to connect Mailchimp with PlayHQ, and simple steps to start sending emails. Accompanying presentation slides can be viewed here.
- Communication Guide for Community Clubs - There are many options available to you when communicating with your audiences; this guide gives an overview of the best options for different types of messages.
- Need some one-on-one assistance? Click here to book a 30-minute session to help.
PlayHQ Connect Newsletter
Our newsletter features PlayHQ's newest updates and features and is communicated via eDM with registered PlayHQ admins only. See our latest versions:
Dec 19th, 2024: Read Release Notes | Watch Release Notes
Nov 14th, 2024: Read Release Notes | Watch Release Notes
Sep 19th, 2024: Read Release Notes | Watch Release Notes
Sep 4th, 2024: Read Release Notes | Watch Release Notes
Section 9
How-to Video Tutorials
Section 10
FAQs
Is there an app for checking fixtures, results, ladders?
Yes! AFL Play is our app that houses fixtures, ladders, results and statistics. This is a fan app to follow your favourite local footy players and teams.
Download the App for iOS (Apple), here.
Download the App for Android devices, here.
Where can I learn how to use the Play HQ system?
We have a range of training and education resources available, click here to navigate through information on how to book into live webinars, download user guides, view ‘how-to’ videos and/or access one-on-one support.
What if I need technical support on Play HQ?
We have a dedicated customer service team that can help, here.
Can I register on behalf of someone else?
The platform allows you to choose how you are registering:
- You can register yourself (the account holder).
- You can register a new family member or dependant.
- You can register a family member or dependant that you've registered before.
You should not register someone else other than yourself or your child.
Can a participant change their email address after they have registered?
Yes! Log into your PlayHQ profile, select ‘my account’ and then click ‘Change Email’.
Can participants add Government vouchers?
PlayHQ Currently has functionality to accept all major Government participation vouchers (e.g., Active Kids Voucher). These have been built to be accepted by customers at the point of registration.
Does PlayHQ have payment options?
PlayHQ have several payment options available to the participant.
Valid payment methods
PlayHQ accepts online payments made by the following methods:
- Standard credit/debit card
- Mastercard click-to-pay
- PayPal Pay-In-4
- Apple Pay and Google Pay
Umpires
How do umpires register?
OfficialsHQ to manage umpire availability, appointments, payments and match day paperwork. Upon registration, umpires will have access to a range of benefits designed to improve the overall education and training available. Please find the OfficialsHQ home page here.
Clubs
I am logged into my club and cannot see my club?
If you have been given access to your local club as an admin, please ensure you are logging in here as this is the Admin Portal. If you require further assistance, contact our dedicated support team, here.
How can I get added as an admin on PlayHQ for my local club?
Contact your local league or State/Territory Community Football Manager about being added into PlayHQ for your football club.
I am trying to add in a new club administrator, however when I save the record it comes up with a different name.
It seems the same email address has been used to register an account for someone else (i.e. child) in PlayHQ. We recommend setting up an admin account with a different email or changing the email address in the existing account.
Why can’t I see players in my teams ‘previous players’ section?
The player must have been assigned to a team via the allocations area and played at least 1 game. If they have then been unallocated from that team, they will show in the previous player's section. However, if they have not been assigned to the team in the allocations area and were simply added to fill in for a game, they will not show.
Why can’t I update and save my competition settings?
If you are seeing a greyed out ‘Update & Save’ button, it’s likely that you need to select a Game Sheet Template as one of your default settings. On the Competitions > Settings > Defaults page, ensure you have ticked the ‘AFL team sheet’ option.
If we take payments through PlayHQ, what details will be on the payments?
You will receive a copy of the invoice for each registration and you will be able to run a report to reconcile any payments received in their bank account.
Xero Integration
PlayHQ has a Xero integration feature that connects your PlayHQ organization with your Xero account, automating invoice generation for you. For further information on integration click here.
When will player transfers open?
Player transfers can be submitted between:
12:01am (AEDT) on 1 November and 11:59pm (AEDT) on 30 November during the calendar year preceding the relevant season;
or
12:01am (AEDT) on 1 February and 11:59pm (AEST) on 30 June during the calendar year of the relevant season.
For more information on the transfer period please click here.
What is the time limit for transfer requests?
The following rules apply:
All organisations will be given a combined total of 6 days after the request is created for both the source club and league to approve the request.
All approvals are due by 12:01:00 AM on the due date.
After the 6 days (144 hours from transfer submission), the request will be auto approved. Checks are completed every 6 hours on the due date to determine when the transfer will be auto approved.
As such, the 6 hourly approval scripts each day run at various times depending on time zone but as a guide please see below:
- 4am (AEST) or 5am (AEDT)
- 10am (AEST) or 11am (AEDT)
- 4pm (AEST) or 5pm (AEDT)
- 10pm (AEST) or 11pm (AEDT)
The source league may never have an opportunity to approve or decline the request if the source club doesn't action the request within 6 days.
The behaviours above only apply if the source league and destination league are different. If they are the same, the league is treated like a destination league, and therefore they are not instantly bypassed if the source club doesn’t action the request in time.