Parents, Guardians & Participants
Quick Actions
Register, manage your account, and handle payments quickly and easily in PlayHQ.
Learn how to manage and update your PlayHQ profile, including personal details, preferences, and account settings.
Get help with registering for competitions, understanding fees, and choosing payment options in PlayHQ, including how and when to pay.
You can update your email within your PlayHQ profile.
Try resetting your password first. Please refer to the PlayHQ help guide on resetting your password. If you still cannot access your account, please contact us.
Support Guides & Videos
Step-by-step guides to help you manage your PlayHQ account and registrations.
Find support for parents and participants using PlayHQ, including managing accounts, registrations, and common tasks.
Access all key concussion guidance and policy information via the AFL’s Concussion Hub.
This central page includes an overview of concussion management in PlayHQ, along with links to the latest guides and resources for leagues and clubs to support compliance and best practice.
Frequently Asked Questions
Some details (including date of birth) cannot be edited. If you play in a local football competition, please contact your club or league to update your D.O.B. If you’re an Auskick, Superkick or AFL Nines participant, please contact us.
If the transaction failed, the payment will automatically be refunded to the original payment method. Please allow several business days for processing.
Try resetting your password first. Please refer to the PlayHQ help guide on resetting your password. If you still cannot access your account, please contact us.
The platform allows you to choose how you are registering:
- You can register yourself (the account holder).
- You can register a new family member or dependant.
- You can register a family member or dependant that you've registered before.
- You should not register someone else other than yourself or your child.
Your club may not have opened registrations yet or may have reached capacity. Please contact your club directly for assistance.